FAQ

1. What should I check upon receiving the product?
Please verify the product model and ensure the packaging is intact. If the box is damaged, take a picture and contact online customer service promptly. Keep the outer packaging for at least 15 days for possible returns.

2. What should I do if I find quality problems after signing for the product?
If you encounter product quality issues, please contact online customer service to identify the problem and inquire about the return process.

3. How can I return or exchange a product?
To return or exchange an item, please contact online customer service to request a refund or exchange. Ensure that the product packaging, accessories, manuals, and everything else is complete.

4. Should I consult customer service before purchasing?
Yes, it is recommended to consult online customer service for product details before making a purchase.